Terms & Conditions Mr Luck Malaysia

These Terms & Conditions govern your use of all services offered by Mr Luck via the mrluck.biz website and any associated mobile applications. The services covered include, but are not limited to, online slots, Live Casino, Sports Betting, virtual sports, the VIP programme, and all promotions and bonuses offered from time to time.

By accessing, registering for, or using the platform Mr Luck, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, and any additional guidelines that may be updated from time to time. All such documents together form the entire agreement between you and Mr Luck.

To register for and use the services of Mr Luck, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration and while using the platform.
• An individual — not a company, corporate entity, or third-party representative.
• Not be on any self-exclusion list imposed by Mr Luck or any relevant authority.
• Not originating from or accessing the platform from any region explicitly prohibited under local law.
• Have full legal capacity to enter into a binding agreement under applicable law.

Mr Luck reserves the right to request proof of age at any time. Any account found to have been registered by an individual under the age of 18 will be suspended immediately and all balances will be forfeited.

Each player is only permitted to hold one (1) account only at Mr Luck. Multiple account ownership by the same individual is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to:

• Providing accurate, complete, and up-to-date information — including your full name, date of birth, phone number, and a valid email address.
• Choosing a strong and confidential password. Mr Luck will never ask for your password via email or live chat.
• Update your account information promptly whenever any changes occur.
• Being fully responsible for all activities that occur under your account.

If you suspect your account has been accessed without authorisation, please contact the support team Mr Luck immediately. We are not responsible for any losses arising from your failure to keep your login credentials secure.

Mr Luck offers a variety of payment methods suited for Malaysian players. All transactions are processed in Malaysian Ringgit (MYR).

Additional withdrawal conditions:

• Withdrawals may only be made to the same payment method used for the deposit (for anti-money laundering purposes).
• Mr Luck reserves the right to request identity verification (KYC) before processing withdrawals exceeding RM 1,000 within a 24-hour period.
• Funds derived from bonuses must meet the specified wagering requirement before they can be withdrawn.
• Withdrawal processing times range from 5 minutes to 24 hours, depending on the chosen method and verification process.

All bonuses and promotions offered by Mr Luck subject to specific wagering requirements. Players are responsible for understanding these terms before accepting any bonus.

• Welcome Bonus: Subject to 30x wagering requirements on the bonus amount received. Must be completed within 14 days.
• Reload Bonus: Subject to 20x wagering requirements. Valid for 7 days from the date of crediting.
• Weekly Cashback: No wagering requirements — withdrawable immediately. Credited every Monday.
• VIP Bonus: Wagering requirements vary by VIP tier. Please refer to the VIP Rewards for more information.

Mr Luck reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Any attempt to abuse the bonus system — including arbitrage betting or the use of multiple accounts to claim bonuses — will result in bonus cancellation and account suspension.

All bets placed at Mr Luck is final once confirmed by the system. Players are responsible for ensuring the accuracy of their bets before confirmation.

• Displayed odds may change until a bet is confirmed. If the odds change after you click "Confirm", you will be notified and given the option to accept or decline the new odds.
• Bets placed on games that experience a technical disruption will be voided and all stakes fully refunded.
• All live casino and slots game outcomes are determined by an independently audited RNG (Random Number Generator). Results are final and cannot be contested.
• Sports bets involving matches that are cancelled or postponed by more than 48 hours will be automatically refunded.
• Mr Luck reserves the right to void any bets placed on obvious odds errors without compensation.

All sports bets are subject to the rules of the relevant sport. For football (Malaysia Super League, EPL, etc.), the official results issued by the recognised football association are final.

Mr Luck fully committed to responsible gaming practices. We provide a range of tools to help players manage their betting habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Betting Limit: Set a maximum limit on the amount you can wager in a single session.
• Loss Limit: Set a maximum loss limit for a specified period.
• Time-Out: Take a break from 24 hours to 6 weeks — your account will be temporarily suspended during this period.
• Self-Exclusion: Close your account permanently or for a period of between 6 months and 5 years.

If you need support with problem gambling, please visit the Responsible Gambling us or contact the Samaritans of Malaysia hotline at 04-265 1023 / 016-285 1023.

All content available on the platform Mr Luck — including but not limited to logos, brand names, graphics, website design, text, images, videos, software, and source code — are the exclusive property of Mr Luck or its licensed suppliers and are protected under Malaysian copyright and intellectual property laws.

• You are not permitted to copy, republish, distribute, display, sell, or exploit any platform content without prior written consent from Mr Luck.
• The name "Mr Luck" and associated logos are registered trademarks and may not be used without authorisation.
• The use of bots, scrapers, or any automated software to access or extract data from the platform is strictly prohibited.

Mr Luck reserves the right, at its sole discretion, to suspend, restrict, or close any player account if:

• The player violates any of the terms set out in this document.
• The player provided false information during registration or the KYC process.
• There is suspected fraudulent activity, money laundering, or other financial crime.
• The player has created or used multiple accounts.
• The player has abused the bonus system or engaged in arbitrage betting.
• The player has behaved abusively or disrespectfully toward customer support staff.
• Instructions from legal or law enforcement authorities.

In the event of a legitimate account suspension (not arising from a breach), any real funds balance (excluding incomplete bonuses) will be returned to the player within 5 business days.

To the extent permitted by applicable law, Mr Luck shall not be liable for:

• Any financial losses arising from the use of the platform, including betting losses.
• Service disruptions caused by maintenance, technical failures, or circumstances beyond our control (force majeure).
• Any content or information provided by third parties within the platform.
• Losses arising from unauthorised access to your account due to your own negligence.

Platform Mr Luck provided "as-is" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Mr Luck reserves the right to amend, add to, or remove any part of these Terms & Conditions at any time. Players will be notified of any material changes via their registered email or an in-platform notice at least 7 days before the changes take effect.

Continued use of the platform Mr Luck after the effective date of any amendment shall constitute your acceptance of the revised terms. If you do not agree to the changes, you must stop using the platform and contact us to close your account.

The "Last Updated" date at the top of this document will reflect the date of the most recent amendment. You are responsible for reviewing this document periodically.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the platform Mr Luck, please contact us through the following channels:

• Email: support@mrluck.biz
• Live Chat: Available 24/7 at the bottom right of the website
• Response Time: Under 3 minutes (Live Chat) / 24 hours (Email)

Support team Mr Luck in Bahasa Malaysia and operates year-round, including public holidays. We are committed to handling every complaint fairly, transparently, and within a reasonable timeframe.